I can't find the credits I purchased.

How to locate your credits whether in SoundQ, Web App, or Online Library.

If you purchased individual download credits, it is in one of 3 places:

  • Online Library (download.prosoundeffects.com – our older individual downloads platform)
    • Add a sound to your cart and you will see your remaining balanceScreenshot 2024-01-03 at 10.26.25 AM-1
  • Web App (app.prosoundeffects.com – our newer individual downloads platform)
    • View your credits in the top right cornerScreenshot 2024-01-03 at 10.29.01 AM
  • SoundQ (our sound library software).
    • View your credits by clicking the Profile icon in the top right corner
      Screenshot 2024-01-03 at 10.38.08 AM

Please make sure you're using the correct/intended platform.

If you still are unable to see the credits you purchased, please submit a support ticket.