The SoundQ.log file can be found in the following diagnostic folder:
- Windows: %AppData%\Pro Sound Effects\SoundQ\diagnosticlogs\soundq.log
- macOS: ~/Library/Application Support/Pro Sound Effects\SoundQ\diagnosticlogs\soundq.log
Can't find these files? You may need to unhide the folders. It’s not uncommon for the operating system (both Windows and macOS) to hide certain folders from users by default. This is generally to prevent beginners from accidentally deleting things in these folders, which can certainly cause bad things to happen, but it tends to be an annoyance for everyone else.
To show hidden folders:
Windows:
- Open File Explorer from the taskbar.
- Select View → Show → Hidden items.
macOS:
- Open the Terminal app from Launchpad in the Dock.
- At the command prompt, enter; “defaults write com.apple.Finder AppleShowAllFiles true” and hit Return.
- Type in “killall Finder” and press Return again.
In almost all cases where users encounter a problem while using SoundQ, the application log file is invaluable in helping track it down. While running, SoundQ logs various (non-user-identifiable) information about its processes, including any errors or warnings encountered during operation. The log contains details about SoundQ runtime operations as well as communications with the database and API. If the problem is persistent and reproducible, the log level can even be increased via the Preferences panel to gather additional information.
For more info, see the SoundQ User Guide here.